Support

At NYSpins Casino, we understand that sometimes you need a helping hand. Our dedicated support team is ready to assist you with any questions or concerns you might have about your gaming experience.

Email Support That Works

Our friendly support agents are available via email at help@nyspins.com. When you reach out, you can expect a response within 24 hours. Our team is trained to handle all types of inquiries, from account verification to payment processing questions.

Common Support Questions

Many players contact us about similar issues. Here are some of the most frequent questions we handle:

How do I verify my account?
When will my withdrawal be processed?
How do I claim my welcome bonus of up to $1000 + 200 Free Spins?
Which payment methods are available in my region?
Can I play games from NetEnt or Betsoft on my mobile device?

Payment Support

We offer a wide range of secure payment options including Visa, MasterCard, Neteller, Skrill, and region-specific methods like Trustly, iDeal, and Zimpler. If you encounter any issues with deposits or withdrawals, our support team can guide you through the process.

Game-Related Assistance

With games from top providers like NetEnt, Yggdrasil, and Quickspin, you'll have plenty of options to enjoy. If you experience any technical difficulties while playing, our support team can help troubleshoot the issue or escalate it to our technical department if necessary.

Currency Questions

NYSpins Casino supports multiple currencies including USD, EUR, GBP, CAD, AUD, and SEK. If you have questions about currency conversion or want to know which currency is best for your location, our support team can provide personalized advice.

Responsible Gaming Support

We're committed to promoting responsible gaming. If you need help setting deposit limits, taking a time-out, or self-excluding, our support team can guide you through these options with care and confidentiality.